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Returns

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and are not happy with your item, please contact us within 30 days of receiving your order. Please include your order number as well as the reason for return. Our customer service team will then review the return request and send further instructions if the return is approved.

If the return is approved, you must ship your item back to our warehouse in China. Unfortunately, Home Arcadia is not responsible for any return shipping costs. Once we receive the item back to us, we will process your refund.

The address is as follows: 

Name: Linjiang, Zong
Street: Shouchuang XiDiJun 39-3
HuaMing Zhen, DongLi Qu
City: TianJin
Country: China
ZIP: 300000
Phone Number: 15122251881

Returned items must be in original packaging, including any accessories or documentation. Returned items must be unused. 

Home Arcadia reserves the right to refuse a refund or exchange if an item is not in acceptable return condition.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit? or the wrong product? Or simply not satisfied with your order?

Please contact our customer support team at Support@homearcadia.com to start the return process. Please include the following:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. Refunds will be credited within 14 business days of receipt of the returned item or cancellation request.

HOW DO I CHANGE OR CANCEL MY ORDER?

You are able to change or cancel your order up to 24 hours after the order has placed. Beyond that time, we will, of course, do our best to amend your order if it has not yet been shipped.

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.