ORDER PROCESSING & DELIVERY
We process orders daily and all orders will be processed within 1-3 business days of ordering and shipped the same or next day after the processing day.
*Please note that these are estimated delivery times only, therefore Home Arcadia is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Most of our products are imported so depending on your country or order, your items may be shipped via USPS, Malaysia Post, EMS/China Post or PostNL.
Home Arcadia is not responsible for delayed shipping due to orders being held by customs.
RETURNS & REFUNDS
We're happy to accept returns and exchanges that are sent back to us within 20 days from delivery. To return an item simply email us at Support@
Home Arcadia.com with details of your return and we will take care of it for you.
Your original shipping charges are non-refundable (unless we somehow sent you the wrong item in which case we'll happily refund your shipping charges), and you are responsible for all return shipping charges.
Home Arcadia will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Items unfit for return will be sent back to you with an explanation as to why they weren’t up to Standard.
When your return shipment is received, we will handle your return or exchange quickly. Refunds will be credited to the original form of payment, and
Home Arcadia will cover the cost of shipping for exchanged goods that we send back to you. Please know that the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
*Refunds not available on Free + Shipping Offers/Items
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, contact your bank/credit card company. It may take some time before the refund is posted to your account.
How much is shipping?
All of our products are shipped with insured secure shipping. We want to make sure your item arrives to you safely. The price varies depending on the product ordered, the total weight, and shipping destination.
How do I track my packages?
You can check on the status of your order at any time by going to the following link:
How long does it take for an order to arrive?
Delivery times are dependent on each product. Delivery times for each specific product are listed on the product pages.
**These are estimated delivery times, please note that sometimes there may be delays due to shipping carriers or customs sorting. However, the vast majority of orders arrive quickly with no delays.
I ordered 2+ items, but only received one... where's my order?
Since we ship on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!